“Yes” is a toxin.
Yes. Yes is a contract. Yes is agreement. Yes is easy to say. It shows you want to help. That’s a good thing. But yes can also be a performance toxin when it’s used recklessly. It’s such a simple word but one that implies so much. It can quickly morph into a flesh-eating bacteria if it isn’t managed well. Yes carries with it something that can result in wasted time & effort if not properly defined together… expectations. So next time you say “yes,” immediately follow with “Now let’s talk about what ‘yes’ looks like.”
