The CSQ3 Solution [eBook Edition]
Author: Frank Koczwara
Publisher: CSQ3 Corporation (September 17, 2010)
ASIN: B00452V80U
ISBN-13: 9780981587714
ISBN: 0981587712
Lending: Enabled
Throughout his career, Frank Koczwara has traveled the world for large corporations and witnessed first-hand the challenges in trying to reduce costs, shorten project schedules, and improving quality. He found that departments often acted like little kingdoms, more interested in being centers of individual power than centers of organizational knowledge.
The CSQ3 Solution is a system that teaches how costs can be reduced, schedules can be shortened, and quality can be improved. This is achieved by implementing a standardized system focused on key organizational work efforts. Work effort teams are comprised of personnel from multiple departments and answerable to management throughout the lifetime of the work effort. This includes defining the objective, the start and end points, and measuring the results.
To make this easy to understand, Koczwara takes the reader to the mythical Land of Near. Near is plagued by inefficiency because the nobles (department heads) are in competition with each other rather than in collaboration. Each province has its own ways of doing things, takes credit for successes, and blames the next province for failures. Costs are too high, schedules are out of control, and quality is a joke. The Supreme Leader (CEO) is troubled greatly. He charges Loyal Subject with the task of implementing the CSQ3 solution. Loyal Subject takes up the challenge but is unsure of himself. Fortunately, Loyal Subject has the power of “future sight” that allows him to see how things work after implementation. Additionally, well-timed tests (review quizzes for the reader) put to him by Supreme Leader, and help from Tavern owner, Good Friend, who is much better with numbers than he, ensure that Loyal Subject wins the day and organizational excellence is achieved throughout the land.
While CSQ3 was designed to improve the efficiency of large for-profit organizations, it is also applicable to profit, non-profit and governmental organizations of any size, and can even be used by individuals or households to cut costs, reduce time spent on projects, and improve the quality of outcomes.