New business cards and an explanation of F#&K!, a year later.
Something I heard a lot from customers when I first opened and continue to hear today is their frustrations with dealing with other companies, mainly Apple. The headaches and hassle of getting an iPhone or Mac repaired. The expletives that would leave their mouth when dealing with all the hoops that needed to be jumped through for such an ordinary problem.
“F#&K! I broke my glass, now what?” Go to the city and deal with the Apple store? That typically meant rearranging your entire day, getting the store on time and waiting forever to be seen by someone who is triple booked.
I created TheMacFix to get rid of F#&K!, I’ll take care of the issues. You bring me what you’re having an issue with and I’ll clear it up. Often times faster and for less than the competition. My main goal is not to be cheaper than everyone because that can create issues later. I want to be the best and if I can do it for cheaper then I feel like I’ve done the best. I don’t like seeing people coming back with the same issue twice. Lots of people like to joke when they leave by saying, “Hope I never see you again.” I hope not either, but I wouldn’t be upset if you came back or referred a friend because you enjoyed your time rather than dreaded it. And it seems as though most people have enjoyed my service http://www.yelp.com/biz/themacfix-brooklyn
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