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08

Sep

day 50: name it

PROMPT: February 19 (1963) Publication of Betty Friedan’s The Feminine Mystique. Friedan coined the term feminine mystique to describe “the problem that has no name”—the widespread unhappiness of women, where the housewife lost her identity and sense of self.

Not everything has a name…yet. But as we evolve new ways of thinking, we can apply the words we have in new ways. Give us something new.

This is shit.
I was robbed. Had to block my bank accounts.
Now I’m asking them to unblock the internet banking - theyre saying they cannot do it because I don’t have the telebanking service activated… which they need in order to process my verbal/telephonic request to get access to my account…. but..

Me: “How do I activate telebanking?”
Telephone dork: “Go to nearest branch in KL”
Me: “I’m not going to KL anytime soon. How do I activate telebanking otherwise?”
Telephone dork: “Go to nearest branch in KL”
Me: “Ok. Let me explain again - I need access to my accounts. I’m in Cambodia now and will not returning to KL. What are my options?”
Telephone dork: “Please contact customer service manager at your nearest branch in KL. I see here you registered at…”

Me: “Hang on, listen - I don’t live in KL anymore. Need access to accounts.. SO HOW CAN?”
Telephone dork: “Oh well in that case, you will need to post a letter to the branch that opened your account and request a new security device.. to activate telephone banking.. to activate internet banking. Once that is clear, you can request a new ATM/debit card from your nearest branch in KL”

Me: “And how long might this take? and why is KL my only option?" 
Telephone dork: "I’m not sure but you will need to send the letter by post first”

Me: “So I’m assuming 1-2 months?”
Telephone dork: “Perhaps. It depends on the volume of letters the customer service manager is dealing with currently”

Me: “So I have no access to any of my funds because HSBC, a well-reputed, international bank chooses to operate as if this were 1959?”
Telephone dork: (silence) 

Telephone dork: “Is there anything else I can help you with?”
Me
: (silence)


This is shit. 

This is HSBC - the world’s localest bank.