On artists requests: ‘Some artists, like Darren Criss, are chatty. He wants to talk to everyone about everything, so it’s just having bottles of water or tea ready. He’s going to be singing his heart out, so you help make sure his voice is on point after talking to kids for an hour and a half. It’s just making sure they’re comfortable.’

On favorite tour memories: 'Darren Criss singing the most random songs in the front lounge.’