Century Link asked for feedback after I dropped out of a text convo
“BE MORE FUCKING TRANSPARENT. Nothing turns me off more than a company that says "This is the price including everything, with no hidden fees" and then slowly mentions toward the end of a process all of the additional costs, extra deals, and other bullshit. It makes me lose trust. And then asking for my SSN to run a credit report before I have even decided if I WANT your services? That's fucked up. Your company and other companies are still running on the ideas of old salesmanship where you use peer pressure, string customers along, and lock people in with cancellation fees that make people scared to leave. You need to learn how to appeal to millennials or you are going to die out. You know why Netflix is doing so well? Great service, upfront, doesn't try to get you to upgrade or "Netflix+ Premium for an additional $4.99" and they don't have any bullshit fees. In regards to my messaging experience, your chat person had me at the beginning and it was only downhill from there. They got desperate and it was obvious, then they tried to lock me in for a install date when I wasn't even ready. That's some take-advantage-of-old-confused-people shit that doesn't work on people under the age of 40 these days. You guys keep it up and you're gonna die out when your aging customers do. All of this said, we might still go with you (because Comcast is still the worst), but give us time. There's an episode of King of the Hill where Hank Hill gives his customers honest info and lets them decide on their own time, and in the end, he sells way more propane units by the end of the month. That could be you.”