She's 100% right.
So I work I healthcare. I'm in management. I don't touch patients. Not qualified for that.
But I help make sure the hospital stays open and the lights stay on.
I'm also massively prounion, and pro-universal healthcare.
So that said, I hope they rip that fucking prick in the recording a new asshole. I hope the feds come after him for that HIPAA violation and they beat him so badly that the other hospital administrators only dare whisper about his fate after a few drinks.
Follow this lady's advice. And if they are fucking you, get help and get what's owed. No mercy.
I haven't had anything to say on this platform for several decades, but this brought me out of my cave. I have had a pile of medical stuff done to/for me over the last year or so, and some of the bills I got didn't pass the smell test. I called my health insurance company, and eventually got the ear of someone who actually listened, and this person agreed that some of the bills didn't look right. Instead of considering the specific bills, she ordered a complete audit of all my medical bills. After a few weeks I got a 3 figure check from them - There was apparently some duplicate billing going on. TLDR; If the records don't add up (figuratively or literally), call your health insurance and ask for an audit. They have the power to fix things.