I have a “right-wing orientation” and turned it off after 20 seconds. Didn’t do a thing for me.
However, from my perspective I watch stuff like this on a regular basis from the left and wonder who it is convincing.
I believe this:
“in an important psychological sense, some modern people never actually become adults.”
“Social media weirds me out. I know I know, here comes grandpa grumpy pants, but it’s true. It makes me anxious and doubt myself. Question everyone and anyone’s hidden agendas, their true intent. I know you read my twaddle. I see you’re online and never like anything I share or post, yet you follow me? You request to follow my Instagram, my Facebook, and then ghost. My mind does mental gymnastics. Why? Honestly, I’m nearer and nearer to that tipping point. I long for the past. Days of bulky phones attached to the wall, hand written love letters and friends who didn’t think a string of emojis was staying connected.“”
—
You are not alone in that.
The gift was a complaint.
Candid and specific.
You didn’t do this for me when I expected it. On this day, with this situation, this went wrong. Now fix it.
Companies spend millions of dollars to obtain this kind of information. They hire consultants, gather focus groups, craft questions, model experiences, and develop surveys. Yet this was offered up free of charge.
Tom Peters wrote about a truck he once owned. There was a faint sound that he heard when he was driving. It was somewhere in the dashboard. The truck worked and the sound wasn’t very loud so he didn’t say or do anything about it. But over time, he decided it would have been better if the truck had stopped working. It would have been better for the company that made the truck if he had been forced to take it in and have it repaired.
Over time, the sound became a constant reminder of failure to Peters. Every time he heard the squeak, he was reminded of the company in a bad way.
Accept the complaints as gifts. Sure, not every gift is perfect. Some lack details. Others might not be the right fit. But the alternative is far worse. No gift means they don’t care. Or they don’t care anymore.
The complaint is a priceless gift, especially when compared to the silence of an unhappy customer.
Series: Bills and Resolutions Originating in the House, 1789 - 1974. Record Group 233: Records of the U.S. House of Representatives, 1789 - 2015.
On May 19, 1919 House Joint Resolution 1 was introduced. The resolution proposed a Constitutional amendment extending the right to vote to women. The resolution was passed in the House on May 21, and in the Senate on June 4. Once the proposed amendment passed Congress, it was sent to states for ratification. On August 18, 1920 the amendment was ratified and became part of the U.S. Constitution.
“The most basic of all human needs is the need to understand and be understood.”
— Ralph Nichols (via purplebuddhaquotes)
“I love people who make me laugh. I honestly think it’s the thing I like most, to laugh. It cures a multitude of ills. It’s probably the most important thing in a person.”
— Audrey Hepburn (via purplebuddhaquotes)
“She is a paradox. She is committed and yet relaxed. She is committed and yet relaxed. She loves everyone, and yet no one. She is sociable and also a loner. She is gentle and yet tough, she is passionate but also platonic. In short she is predictable in her own unpredictability.”
— (via purplebuddhaquotes)
“Ceaseless work, analysis, reflection, writing much, endless self-correction, that is my secret.”
—
C.F.R. Liszewski, 1772, Portrait of J.S. Bach.
“With wine at hand, the good man concerns himself, not with getting drunk, but the drinking in all the natural delectabilities of wine; taste, color, bouquet; its manifest graces; the way it complements food and enhances conversation; and its sovereign power to turn evenings into occasions, to lift eating beyond nourishment to conviviality, and to bring the race, for a few hours at least, to that happy state where men are wise and women beautiful, and even one’s children begin to look promising.”
Robert Farrar Capon
More at The Layman’s Blog.
Delectabilities start here at 2:00 p.m. today.
