@support / support.tumblr.com

Tumblr news, tips, and nerdy details. tumblr.com/help

Hello from the Tumblr Support Team, and welcome!

Is something confusing? Check our Help Center!

Want to learn about recent changes, bug fixes or on-going issues? Visit and follow @changes for details!

Are you experiencing an issue? File a Support Request and we'll get back to you as soon as we can! Please add as many details as possible to your report to help us investigate.

Want to share your feedback about something? Use the "Feedback" category for your support request, or check out @wip and start a discussion with the community!

#tumblr support #tumblr help #support speaks

support reblogged

Tuesday, May 7th, 2024

🌟 New

We’ve doubled the number of recently-conversed-with blogs in the messaging suggestions when sharing a post.
In Communities, hovering over a reaction will now reveal who the 10 most recent reactions came from.
We’re shutting down Tipping on June 1.

🛠 Fixed

Fixed a bug on Web where entering fullscreen on an embedded YouTube video could make the embed disappear from the post.
We fixed a bug that was allowing non-Community-members to vote in polls created inside Communities. Only members should be able to vote in polls inside Communities, at least for now.
In the latest release of the iOS app, the ability to mute posts has been fixed.

🚧 Ongoing

We are aware that Twitch videos are no longer embedding.
We are aware that some folks are hitting a rate limit while using a VPN.
In the iOS app, we are aware that blog descriptions are truncated and not expanding on tap.
In the iOS app, we are aware that some Ad-Free Browsing renewals are not going though. Please contact Support if that has happened to you.
In the Android app, we are aware that images are not downloading for folks with Android 10 and higher. A fix is planned for the next release.

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

#tumblr update #tumblr staff #changes

support reblogged

Tuesday, April 30th, 2024

🌟 New

For Communities admins, we’ll now filter out people who are already a member when trying to fetch their pending invite.

🛠 Fixed

Internal links were not working in the iOS app. This has now been fixed in the app’s latest version.
Images may have been periodically failing to load for some iOS app users. This has now been fixed.
Scrolling Tumblr may have been slow for some Firefox users. This has now been fixed.
Closing a new post editor on the web will now return you to where you left off, rather than always redirecting you to the Dashboard.

🚧 Ongoing

No ongoing incidents to speak of right now.

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

#tumblr update #tumblr staff #changes

support reblogged

Tuesday, April 23rd, 2024

🌟 New

Already seen posts from blogs you follow will no longer appear in your For You feed.
Admins and Moderators can now delete comments in their Communities.

🛠 Fixed

People being invited to join us in the Communities closed beta will be automatically added to the Communities Feedback community. (We were doing this manually before and had missed a few people, sorry about that!)

🚧 Ongoing

No ongoing incidents to speak of right now.

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

#tumblr update #tumblr staff #changes

support reblogged

Tuesday, April 16th, 2024

🌟 New

When you’re receiving lots of likes or reblogs in a short timeframe, we will stop sending individual push notifications in favor of a periodic summary.

🛠 Fixed

Dailymotion videos could not be posted for a short time, this has now been fixed.
Some of you were unable to scroll your followers in the iOS app, this has now been fixed in version 34.1 of the app.

🚧 Ongoing

No ongoing incidents to speak of right now.

🌱 Upcoming

Tumblr Premium? Never heard of it. At least not yet anyway.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

#tumblr update #tumblr staff #changes

support reblogged

Tuesday, April 9th, 2024

🌟 New

We’ve launched the Communities closed beta, which means many of you will get to play with it soon!
When you’re receiving lots of likes or reblogs in a short timeframe, we will stop sending individual push notifications in favor of a periodic summary. We’re rolling it out slowly to everyone by the end of the week!
If you don’t want your blog to be searchable on Tumblr, we now assume that you also don’t want your posts to be recommended to other Tumblr users.

🛠 Fixed

No recent fixes to share here today.

🚧 Ongoing

You’re not imagining things, we do have a new Help Center thanks to our friends at WordPress.com! Please pardon the dust while we fix up any formatting that did not survive the move this week.

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

#tumblr update #tumblr staff #changes

support reblogged

Tuesday, April 2nd, 2024

🌟 New

Posts from blogs you’ve blocked will no longer be shown in the “More Like This” recommendations next to your blog’s posts, even for other people looking at them.

🛠 Fixed

We’ve improved the tag-based recommendations in the For You tab.

🚧 Ongoing

No ongoing incidents to speak of right now.

🌱 Upcoming

Good job booping! Follow @staff for some interesting stats on those boops!

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We'll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

#tumblr update #tumblr staff #changes

support reblogged

Tuesday, March 26th, 2024

🌟 New

No recent launches to announce today.

🛠 Fixed

The Blaze page wasn’t rendering properly on Safari and has now been fixed. Blaze away!
A very small number of folks were being logged out unexpectedly as we were testing some exciting things with Communities. If you’re still affected by this, please manually log out and then log back in.

🚧 Ongoing

No ongoing incidents to speak of right now.

🌱 Upcoming

👻🅿️

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We'll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

#tumblr update #tumblr staff #changes

support reblogged

Tuesday, March 19th, 2024

🌟 New

Don’t want search engines to crawl your blog, but still want your posts to appear in Tumblr search and in-blog search? We’ve now split the existing setting for excluding your blog from search into two, letting you choose to hide posts from external search engines, Tumblr search, or both! If you previously had this toggled on or off, your existing preference was copied to the new setting.
Speaking of search, we have increased the limit of indexed tags from 20 to 30. This only applies to new posts.
We now have an exciting Known Issues on Tumblr doc, please feel free to check it out.

🛠 Fixed

SMS text Two-factor Authentication codes were not arriving, and this is now fixed. For a more secure experience, we recommend using an authenticator app for your Two-Factor Authentication codes, and don’t forget to save your backup codes!
Some ads were stopping people from scrolling for a few seconds, this has been fixed.
With Bing’s policy change to no longer use content they index for their search engine for AI training unless opted in to, we are now allowing Bing to index posts from blogs that allow search indexing. We continue to discourage Bing’s crawling for AI training.

🚧 Ongoing

If you’re using Avast, it’s currently incorrectly blocking the ability to use messaging in real time on the web. We’re working to clear this up with them.

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? File a Support Request and we’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

#tumblr update #tumblr staff #changes

support reblogged

Tuesday, March 12th, 2024

🌟 New

We’re slowly rolling out the ability to use Blaze to target specific tags.
There’s a nice new spot in the help center all about Patio.

🛠 Fixed

Fixed an issue on iOS where the last reply in view was sometimes cut off.
Spacing around your avatar in the web post editor is now a bit more consistent.
Last time, we noted that it was taking longer than expected to deliver blog exports. This should be fixed now.

🚧 Ongoing

No ongoing incidents to speak of right now.

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? File a Support Request and we’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

#tumblr update #tumblr staff #changes

support reblogged

Tuesday, March 5th, 2024

🌟 New

By popular demand, we have a new support doc on how Tumblr recommends content.
Tumblr Patio has launched to all Ad-Free Browsing subscribers.
The new option to “View previous reblog” in a posts’ meatball menu is now out to all iOS users.
We’ve released a toggle to opt out of sharing content from your public blogs with third parties, including AI platforms that use this content for model training. We’re also working with partners to ensure you have as much control as possible regarding what content is used.
As the team focuses more on making Tumblr a better experience overall, Changes will now only post once a week.

🛠 Fixed

Trending tags stopped updating on February 22, and was fixed the following week.
Refreshing an Activity column in Tumblr Patio now properly changes Unread items to Read.
If a note is deleted from a post, it’s now properly removed from Activity too.

🚧 Ongoing

We are aware that it’s taking longer than expected to deliver blog exports, and are working to speed that up.

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? File a Support Request and we’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

#tumblr update #tumblr staff #changes

support reblogged

Tuesday, February 20th, 2024

🌟 New

We’re continuing to roll out the option to “View previous reblog” via posts’ meatball menu to iOS users.
Some activity items on Android have an updated look.

🛠 Fixed

Fixed an issue with the ALT text indicator in the post editor on web, which would open the lightbox instead of displaying the description. It now correctly opens the image description.
We’ve removed the prompt to gift Ad-Free to another person if you were already subscribed to Ad-Free yourself.
Fixed an issue on Android where colored text was underlined in the editor.
Also on Android, the anonymous avatar will now display correctly in Activity, when relevant, in languages other than English.
On iOS, fixed an issue where sometimes blog avatars would appear blank in the feed.
Also on iOS, fixed an issue where you could begin customization of someone else’s blog.

🚧 Ongoing

No ongoing incidents to speak of right now.

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? File a Support Request and we’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

#tumblr update #tumblr staff #changes

support reblogged

Friday, February 16th, 2024

🌟 New

We’re starting to roll out the option to “View previous reblog” via posts’ meatball menu to iOS users. It’ll be available in version 33.2+ of the app.
In the post editor on the desktop version of the site, we’ve made the header of the editor stick to the top of the view, when the post gets really long. The floating avatar is now also moved into the header, to better match what the post will look like once published.
Also in the post editor on web, we’ve removed the option to make text yellow. In the future, we’re hoping to improve the contrast of colored text options to improve accessibility.
Also on web, when you’re searching a blog, you’ll now also see an option to search all of Tumblr.

🛠 Fixed

We’ve now put in some default placeholder text into polls and poll options where people have managed to figure out how to make them empty. Sorry to ruin the fun!

🚧 Ongoing

We’re aware of an issue in the iOS app that can cause the dashboard feed to zoom up or down when tapping on the TumblrMart icon in the header. We’re working to have a fix in the next version of the app!

🌱 Upcoming

The countdown to April 1st continues.

Experiencing an issue? File a Support Request and we’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

#tumblr update #tumblr staff #changes

support reblogged

Tuesday, February 13th, 2024

🌟 New

We’ve added titles to several push notifications in the mobile apps. Previously the title was just “Tumblr.”
On search and tag pages, we’ll now show an overlay if a post contains one (or more) of your filtered tags. Previously a post with a filtered tag wouldn’t be shown at all.

🛠 Fixed

When sending a post on web, there’s now a carat icon next to your blog avatar to make it more obvious that you can click it to switch to send the post from one of your secondary blogs.
We fixed an issue that caused Windows 10 to display as “Windows 10 10” in your list of active sessions.

🚧 Ongoing

No ongoing incidents to speak of right now.

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? File a Support Request and we’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

#tumblr update #tumblr staff #changes

support reblogged

Friday, February 9th, 2024

🌟 New

We made a post about the hacks we worked on during our January Hack Week. Head over to Tumblr Engineering to take a look!
We’ve got some new default blog avatars! You’ll start seeing them on new blogs soon.
Based on your feedback, Tumblr Patio now features a blog picker in blog columns, allowing you to quickly switch through your blogs in a single column.

🛠 Fixed

Fixed an issue on web that would incorrectly display subavatars on group blogs.
In our last changes post, we mention a redesigned Tumblr TV on Android, but oops, that wasn’t actually launched at the time. It's launched now! Here is a more accurate description of the redesign: Video playback in the lightbox/Tumblr TV has been improved on Android. There is now a play/pause button, as well as a few other visual changes.
Fixed some keyboard shortcut conflicts in Tumblr Patio. You can now use the up/down arrows to scroll through a column. And you can use shift+left/right to navigate between columns.

🚧 Ongoing

No ongoing projects to mention.

🌱 Upcoming

Nothing to tease today.

Experiencing an issue? File a Support Request and we’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

#tumblr update #tumblr staff #changes

support reblogged

Tuesday, February 6th, 2024

🌟 New

On web, we’ve added a “View blog” link in your blog’s account settings secondary menu on the right sidebar, which opens that blog as if someone else were viewing it.
On Android, we’ve redesigned Tumblr TV. The seek bar has been moved to the bottom section of the screen, the playhead position text no longer follows the seek bar thumb position, plus we added some neat appear/disappear animations on some UI elements.

🛠 Fixed

On web, the meatball menu item linking to a reblog’s parent post is now labelled a little more intelligently. If the parent post is another reblog, it’s still labelled “View previous reblog”—but if the parent post is the original post, it’s now labelled “View original post”.
On Android, we now show the full date and time on queued posts.
On iOS, we fixed a bug where tapping a push notification for a gift you received would take you the wrong place. Now, tapping the notification will bring you to the gifts screen as expected.
Tumblr on the web was unavailable for a brief time, but it’s all fixed up now!

🚧 Ongoing

Nothing to report today.

🌱 Upcoming

Nothing special today.

Experiencing an issue? File a Support Request and we’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

#tumblr update #tumblr staff #changes

support reblogged

Friday, February 2nd, 2024

🌟 New

You can now use keyboard shortcuts in Tumblr Patio. Use your arrow keys to move between columns.
Based on your feedback, the default order for Tag and Search columns in Tumblr Patio has been set to Latest. You can change these to Top if desired by selecting Settings under the meatballs menu at the top-right of the column.

🛠 Fixed

Some users may have been unable to upload videos earlier today. This is now fixed.
The location of Active Sessions under your Account Settings on the web should now be more accurate.
Most of you should now be seeing the correct Ask/Submission inbox totals.

🚧 Ongoing

We’re looking into an issue affecting a very small percentage of users where the Ask/Submission inbox totals don’t appear, despite there being Asks and/or Submissions.

🌱 Upcoming

Counting down to April 1st.

Experiencing an issue? File a Support Request and we’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

#tumblr update #tumblr staff #changes

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