medication acquired!!! after two hours i no longer want to die, i'm like a neglected houseplant un-wilting after being watered.
i immediately put this renewed will to live into calling health new england about a different medication they denied even though it's on their formulary. turns out the "prior auth" we thought they needed is actually three separate prior authorizations, through different digital systems, all going to different places. like wholeass different COMPANIES. ("pharmacy management companies" my beloathed.)
they called all of them "prior auths" over the phone until i made them spell it out for me.
- prior auth classic "yes that is the medication i put on the prescription sorry we really do want you to cover it"
- quantity limit "yes we are aware this is over the approved dosage, somehow, even though it is literally the lowest dose this medication comes in and we're only asking for 14 days worth to see if it works"
- step therapy "yes she has taken four cheaper medications in this category before, we pinkie promise we tried to save you as much money as possible"
"just tell your doctor to send in a prior auth" no!! they said they did!! if that worked we wouldn't be talking to each other!!
anyway i got all of this confirmed in as much detail as i could, then called the doctor's insurance liaison back and explained it all on her voicemail followed by "i'm so sorry for your job, just like, the entire deal." because how do you do that with a zillion different health insurance companies and not walk into traffic.
