Blazing trail of word vomit
I need to vent, so of course I come to tumblr to do it... I'm currently having a quintessential privileged tantrum, but sometimes it has to happen. I am one of many idiots who bought the Samsung Note7. Since the insane device was originally recalled, I have been waiting for the replacement stock. I have been into see the store I returned it to once a week and was told a date as to when replacement stock would be available only to be told a different date over and over. I went in today, during my lunch break, to try and arrange an exchange for the 7 edge instead and once again I was palmed off. I've worked retail. I know what it's like being screamed at by unhappy customers. I'm also very proud of myself for not going all out psycho when I hit my limit. I can't stand people who scream and yell and cause a scene to get what they want. Sometimes I wish I was one of those people just so that I could get my way, but I remind myself I'm not a 3 year old and adult tantrums are just embarrassing. Last week I was told by the store that the handset had been sent back and they were still awaiting the replacement. Today however the manager just blurts out they still have the handset I'd returned and if I wanted it back. Seriously, the fuck am I supposed to do with a possible exploding device? The dick then gives me a business card and tells me I need to call their online team to arrange the exchange and partial refund. I take a deep breath and refrain from speaking my mind and walk off. I dial the number over and over and kept getting the same message that the call could not connect and to check the number before trying again. I even went onto the website to get the number. Same deal. So I go in search of an email address, something, ANYTHING. I find their little online chat function and proceed to be spoken to like a braindead moron. The Samsung rep enquires if I'd tried calling the online team. You need to picture the fact that I am sitting in the middle of a busy shopping center as I do this, I scoff and sarcastically (loudly) comment to what a genius idea. Why don't I try calling the online team?! I'd already mentioned in the chat that I had tried calling but it wasn't going through, so I repeate my comment and they send back one word "strange" More deep breaths. They then suggest I try calling the number again a little later or try emailing them. At this point I'm once again talking loudly at my phone exclaiming that I wouldn't be chatting via online if I'd been able to find a god damn mother fucking email address. I sign off the chat before I could explode, then suddenly the website's customer feedback pops up... and I couldn't help myself. I leave a nasty message to try and vent some frustrations. By this time I'd changed my mind on the exchange for the 7 edge. I now just wanted my money back. So I continue to try and call through the rest of the day, finally around 6pm I get through and was told the refund process would take 21 days. 3 fucking weeks. I resist the urge to slam my head against a wall and continue conversing with the guy over the phone. It had been 30 minutes, and I was currently on hold for the 3rd time, when the line drops out. I practically screech like a deranged pterodactyl about to kill it's prey and was gearing up for some major swearing on the first available Samsung AU social media I could find when the guy calls me back. Nice save. But the damage is done. I've always promoted Samsung as being great and that I'd never had issues with them... well not now. So, congratulations to you Samsung. You have just converted a once understanding customer into an Apple user. Enjoy your stock crashing and product recalls, because currently they also have a washing machine on recall. I know this is such a petty and selfish thing to be venting about, but I just had to get it out. Peach out
