My mother learned early that she would have to defend us. I remember when I was little, our (horrifically shitty) dentist had to drill and fill a cavity for my brother. The dentist didn't use any novacaine or numbing agent or anything. My brother was white as a sheet (he was always a brave boy) and when Mom managed to pry out of him what had happened, she went OFF on that dentist. She didn't yell and scream and cry; she was methodical, articulate, and her voice rose gradually in pitch and volume.
I've seen her use this ability for good purposes: pointing out the ways that my catholic elementary school was failing to educate, complaining about the abuse, and making it very clear that she would NOT be paying tuition for me or either of my brothers.
Thing is, because she was loud about it, and called them on their bullshit, *other parents* came forward and told their stories, too. The school board fired the principal, my kindergarten and 3rd grade teachers, and the 8th grade teacher. My 1st grade teacher was gently asked to retire, which was long overdue at 76 years old.
If my mom hadn't said something, if she'd just knuckled under and discreetly removed us from the school, so many more kids would have been mistreated and abused.
I also have this power. There are two reasons why I ask to speak to a manager:
- There's a Fucking Problem. If it's *my* problem, I try to be kind, and ask for help. If the problem is their problem, I start civil, but if need be, I will use The Dom Voice like a godforsaken Bene Gesserit Witch. "You need to train your people better/ solve this issue/ provide more information."
- There's a Fucking Miracle. I call for managers to tell them when an employee impressed me. "This person was incredible, and absolutely made my day." Don't be afraid to do this; people working in the service industry are vital, overworked and woefully underpaid. Telling the manager when someone dies their job well could influence their next raise.
You're not "A Karen" for asking to talk to the manager.