How’s Wacom with Repairing Pen Displays?
Hey all, I’m in a bit of a pickle. I’ve been working with a Wacom Cintiq Pro 13″ for a good number of years, and it still works really well, though lately it’s been getting dead pixels and dust under the screen, which I’ve been able to ignore for a good long while but now it’s just too distracting with the appearance of one bright one. Wacom doesn’t make this model anymore, but I called them to set up a repair and it seems they do have parts for it, mainly a new LCD backing.
But the main thing that’s giving me pause is the stories I see off of reddit mainly of Wacom not doing a good job with repairs, either not doing enough, not fixing it at all, or instead replacing the hardware with something else (which I would not want, as I like this model). Now, I would like to believe that these stories are only from those with issues who rightfully complain, which is valid, though I doubt those who’ve had a good experience are going to be actively saying so.
That’s why I’m asking YOU, all of you artists who have a Wacom and have ever had to send it in for repairs, how was your overall experience? I want to see if there is anything to worry about, whether or not it’s a good idea to send it for repairs at all. Hoping there are more good experiences over bad. It’s rather expensive for out of warranty, though not as expensive as getting a new one of similar caliber (which I wouldn’t even really want because 13″ is perfect for my set up, and the closest type they have is 16″, which it a bit too big).
Also, been thinking of starting to do commissions on @artmolonara and more of my OC art on @pyrajanison, and if I have to send my tablet away for a good amount of time, that’s gonna put a halt to that for a good long while. I want to know if it’s worth it, if there is a significant risk. Please let me know!