Never use Surfshark VPN
I just wanted to make this post to warn yall about it, I am not a tech genius but I wanted to get a vpn and surfshark was one I knew about so i subscribed to them because it seemed ok, that was where I fucked up.
fast forward a year and now I am trying to cancel my yearly auto-renewing subscription which costs 70 fuckin bucks, didnt find much use in surfshark as it was too laggy when using its vpn services so i go to billing and try to cancel.
there was no cancel button so that was odd, and you cant turn off auto-renew so i figure ill just get rid of my card info so it cant charge me.
i cant or at least i cant figure out how.
I go to help and find the cancellation area after scrolling past why you should keep the subscription and it tells me to contact their live support to cancel, It requires my name and gmail, I know for a fact my gmail is correct but it says its wrong and that my name is wrong no matter how many ways I enter it and I cant find a possible username anywhere on the site i could use. Its for all practical reasons impossible for me to cancel, not just the fact I cant even talk to customer support, but the people on reddit that do, talk to a bot and then the agents take months to actually turn off the subscription so it charges again and there is no refunds.
dont use surfshark VPN