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major depreciation disorder

@majordepreciationdisorder / majordepreciationdisorder.tumblr.com

29 y/o tax accountant and ready to break, former mod of Spoonie Squad, current admin of Spoonie Haven
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reblogged
agayworthfightingfor
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ninenine-brooklyn
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thefingerfuckingfemalefury

RODRIGO NO

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woefully-undercaffeinated

So I’m currently enslaved employed by a cable company, and I can offer a few pointers:

  1. Find a copy of the customer agreement online. Read it. Have the “big cats in boxes” YouTube video on standby so that you can renew your will to live periodically while reading it.
  2. Focus on the sections about cancellation
  3. Examine any terms regarding early termination fees, notice required, proration of the time between cancellation and the end of the billing period, and equipment return policies.
  4. Send a letter requesting cancellation to your carrier via certified mail. Include the date you wish for it to be cancelled. If you are not the account holder but have power of attorney, or the account holder has died and you are managing their estate, send copies of the relevant documentation with the letter. 
  5. The day after, when it isn’t cancelled, call back. Ask for “retention” or “loyalty” and when asked why, state that you wish to cancel. 
  6. They’ll ask you why you want to cancel. Say “I don’t want to discuss it, I just want to cancel my service.” (note: there are times when it pays to disclose your reasons; my company will waive all early termination fees and penalties if the account holder is being entering military deployment or a nursing home. Check their policies.)
  7. They’ll offer something nice. Bundles, discounts, free channels, etc. Say “as nice as that sounds, and as much as I appreciate the offer, I just need to cancel my service.”
  8. When they deflect again, ask how to return any leased equipment. They’ll launch into another spiel about that, thankful that you aren’t making them process the cancellation. Write down the process – they’ll either tell you to bring the equipment to a local office, or they’ll state that they are sending recovery kits. If it’s the latter, ask for the address that the recovery kits return to and write it down (you want to use the recovery kit if you get one, since it’s prepaid, but if they aren’t sent you’ll want to be able to return the equipment yourself.) 
  9. After all of this has transpired, state “As I stated in the letter sent via certified mail on [date], I am ending our contractual relationship and terminating this subscription. Has my cancellation order been processed?”
  10. If the cancellation order has not been processed, tell them to process it. Listen to their spiel. Ask for the date that it will be terminated.
  11. Hang up, wait thirty minutes. Call back, ask if your account is pending cancellation or not. If not, ask to be transferred to retention and ask for a supervisor. Demand that your cancellation be processed and advise them that a complaint will be filed with the FCC if it is not. 
  12. If more than an hour has been spent on the phone, file a complaint at FCC.gov. Forcing a customer to continue a service outside of the terms stipulated by the contract is illegal and the FCC hates it. 

This went from really funny to “holy fuck what kind of nightmare dystopia do we live in that we need to be educated on how to get a company to actually cancel an account with a company that bills you monthly” really fast.

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majordepreciationdisorder

Just to expound, if you're on a different predatory subscription service and there's a place to leave a review, make sure to note that they won't let you cancel and that you don't recommend them because of it. I got an email within 24 hours with an apology and offer to cancel, and a request to change the review. Spoilers: didnt change it.

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reblogged
agayworthfightingfor
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cemeterything

when i’m watching something that i’ve seen before and it gets to a scene that makes me feel excruciating secondhand embarrassment but i’m watching it with other people so i can’t skip it

when i come back and it turns out they paused it because they didn’t want me to miss anything

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reblogged
serendipityhime
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kosmokhaos

When people ask me why I care about cultural appropriation:

Because Kardashians will take cornrows 

And turn it into this.

Or take what is a racist caricature of a Black Bodies,

And turn it into this while be praised for it.

Or when Black women get mocked for their lips and Skin:

But Kylie Jenner can be praised for doing this:

Or when White people and celebrities can do this:

But women like this are seen as ugly (even in their own communities) or a called terrorists by others:

Things like that causes things like this:

Ok tell me how it doesn’t matter again?

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reblogged
hatingongodot
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ultrafacts

Star Wars Kid is a viral video made in 2002 by Ghyslain Raza in which he wields a golf ball retriever in imitation of Darth Maul’s lightsaber moves from the film Star Wars: Episode I – The Phantom Menace. At the time, Raza was a 15-year-old high school student from Trois-Rivières, Québec, Canada. He had not intended for the video to become public, but its subsequent release led to ridicule during which Raza chose to distance himself from the video. Raza since has affirmed his identity and has used the video to help speak on the effects of bullying.

Source

Click HERE for more facts

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