What are the current standards for response time from both leaders and staff? F.ex. joiners and requests, PMs, pack maintenance.
We generally try to respond to joiners and requests within 48 hours, though we know we've taken a bit longer in some recent cases. Things always take a bit longer when we need to discuss and decide how to address issues, since staff operates in different time zones and on different schedules, so we're often not all online at the same time to get through a discussion quickly.
Leaders are expected to respond to OOC joiners in a similar timeframe -- within 48 hours.
For other pack-related issues, maintenance, etc, a few days to a week is acceptable. If you haven't heard back about something within a week, we encourage a polite follow-up to check in on it. If you need to this multiple times for a leader, especially over a short period of time, do let us know.
That said, do remember that all players, leaders, and staff are adults and most have full-time jobs or schooling. Timely responses are, of course, ideal, and repeated failure to respond in a timely manner should certainly be addressed, but some grace is always appreciated. For the most part, we all wish we could respond faster too!