311 Open Data Changes
UPDATE as of 8:30 AM EST 07/09/19: The 311 Service Request and 311 Call Inquiry datasets are both being refreshed daily as of Sunday July 7th. The blog post below was updated at 8:30 AM EST 07/09/19 to reflect the most accurate updates to the 311 datasets on NYC Open Data.
Many of you are familiar with NYC311, a New York City service that provides access to non-emergency City services and information about City government programs. NYC311 is available online and by phone (dial 311).
The NYC311 system underwent a system upgrade over the June 29-30 weekend, which has resulted in changes to the following three 311 open data datasets:
311 Service Requests from 2010 to Present
These datasets paused all updates from June 27-July 4 2019, and were refreshed on Friday July 5th with another refresh on Sunday July 7th. These datasets will have a few changes as of the system upgrade which are outlined below.
We realize these changes could have downstream effects on any applications or analyses connected to these datasets. If you have any questions or concerns, please contact us via the NYC Open Data Help Desk.
We will be exploring potential updates to these data sets in the coming months with the 311 Team. Additionally, we are organizing an event with a local civic technology nonprofit, BetaNYC, and the 311 Team, on the morning of August 14th to discuss these changes and hear your feedback. Sign up here to learn more about the event.
Summary of changes to 311 open data datasets:
311 Service Requests from 2010 to Present
The column DUE_DATE will contain null values beyond June 27, 2019 and the column ADDRESS_TYPE will contain a significant number of null values beyond June 27, 2019.
The columns AGENCY, AGENCY_NAME, and CALL_RESOLUTION will contain null values beyond June 27, 2019.
This data set will no longer be updated beyond June 27, 2019.
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